Writing B1 · Bài 15 — Thư phàn nàn: nêu vấn đề và yêu cầu một cách lịch sự

Điền MỘT từ vào mỗi chỗ trống để hoàn thành câu.

1. I am writing to complain a blender I bought from your store.
2. I purchased the jacket 15 March.
3. Unfortunately, the parcel badly damaged when it arrived.
4. To make matters , the replacement item also arrived late.
5. I was extremely disappointed find that the shoes were the wrong size.
6. This is not the first this has happened.

Chọn phương án đúng về ngữ pháp và mẫu câu phàn nàn.

1. Chọn câu đúng để mở đầu thư phàn nàn:
   I am writing to complain for a faulty toaster. I am writing complain about a faulty toaster. I am writing to complain about a faulty toaster. I am writing for complain about a faulty toaster.
2. Chọn câu đúng nêu bằng chứng mua hàng:
   I purchased the phone on 12 April with order number BV2201. I purchased the phone in 12 April with order number BV2201. I purchased the phone at 12 April with order number BV2201. I purchased the phone since 12 April with order number BV2201.
3. Chọn câu đúng diễn tả lỗi lặp lại:
   This is not the first time that this happens. This is the first time this has happened. This is not first time this has happened. This is not the first time this has happened.
4. Chọn câu đúng nêu yêu cầu:
   I would therefore like request a full refund. I would therefore like to request a full refund. I would therefore to request like a full refund. I therefore would to like request a full refund.
5. Chọn câu kết thư phàn nàn phù hợp nhất:
   I look forward to receive your prompt reply. I look forward to receiving your prompt reply. I am looking forward receiving your prompt reply. I look forward for receiving your prompt reply.

Mỗi câu có MỘT lỗi. Viết lại cả câu cho đúng.

1. I am writing to complain for the poor service I received.
2. I purchase the washing machine on 5 May but it stopped working after two days.
3. When I opened the box, I discover that two plates were broken.
4. This is not the first time this problem happen.
5. I would therefore like to requesting a replacement laptop.

Bấm vào các từ theo đúng thứ tự để tạo thành câu hoàn chỉnh.

1. damaged about am a writing parcel complain to I

   Xóa
2. on the 20 July headphones I ordered

   Xóa
3. empty disappointed extremely was to find box the was I that

   Xóa
4. appreciate this would matter I you resolve could quickly it if

   Xóa
5. trust you with promptly deal I this will issue

   Xóa

Viết lại câu bằng từ/cụm gợi ý trong ngoặc. Giữ nguyên nghĩa.

1. I bought a blender from your shop. It stopped working after one week.
   Dùng: complain about
2. The parcel arrived. It was badly damaged.
   Dùng: unfortunately
3. The shop sent me the wrong size shoes. Then no one answered my emails for a week.
   Dùng: to make matters worse
4. The company sent me a faulty product last month, and now they have sent another faulty product.
   Dùng: this is not the first time
5. I want you to give me a refund.
   Dùng: I would therefore like to request

Dùng các mẫu câu đã học để viết một bức thư/email phàn nàn hoàn chỉnh theo tình huống cho sẵn.